Returns
To return a Marked by Imagination product: You must request an RMA (Return Merchandise Authorization) number before making a return. To obtain an RMA number simply email us at CustomerService@MarkedByImagination.com and request an RMA number. Please be sure to let us know in your email the date of your purchase, what you would like to return and why you want to return it. The RMA number, once received, must be written in a conspicuous place on the outside of the return parcel.
What can be returned: Items that are received that are either have manufacturing defects or damages from shipping may be returned. All returns must be in their original packaging. In cases where damages occured in shipping we may require photos of the packaging and associated item damage to allow us to file a claim with the shipper. Items to be returned must be in new condition (except for manufacturing defects or shipping damages).
What cannot be returned: No returns will be accepted after 14 days of receipt of purchase. Items that are not in their original packaging cannot be returned. Items with noticeable wear cannot be returned. Items must be in like new condition to be eligible for return.
Returns for refund: must be made within 14 days of receipt of purchase.
Returns for exchange or store credit: must be made within 14 days of receipt of purchase.
Shipping charges for products returned: All shipping charges for returning products to us must be paid by the returnee. We do not reimburse shipping charges.
To return your items:
- Contact Customer Support to obtain an RMA (Return Merchandise Authorization) number. Please indicate if you want a replacement or a refund.
- Write the RMA number in a conspicuous place on the outside of the return parcel.
Send the package to:
Marked by Imagination, Inc. - Returns
14000 Sunfish Lake Blvd NW
Suite M
Ramsey, Minnesota 55303
United States
